Frequently Asked Questions (FAQs)
Q1: What areas do you cover?
- A: We primarily serve Hampshire, the Home Counties, and surrounding areas, including all airports and venues in the south. Our service extends to corporate clients throughout the South of England, and we’re happy to discuss longer journeys upon request.
Q2: How do I know my chauffeur will arrive on time?
- A: We monitor all flights and traffic conditions in real-time. Your chauffeur will arrive at least 15 minutes before the scheduled pickup time. We’ll send you your driver’s details and vehicle information via text message and track your flight to adjust for any delays. The driver will keep you updated so that you are confident everything is running to schedule.
Q3: What type of vehicle do you use?
- A: We operate luxury SUVs and Saloons, combining elegance with environmental consciousness. The vehicle offers exceptional comfort with ample legroom and luggage space, accommodating up to 4 passengers and 3 large suitcases.
Q4: How do I pay for the service?
- A: We accept cash, all major credit/debit cards, bank transfers, and corporate account payments. We will detail this in the booking confirmation. Payment can be made either at the end of your journey or in advance. All transactions are secure, and receipts are provided immediately or sent via email if preferred.
Q5: What happens if my flight is delayed?
- A: On the day, we monitor all flights in real-time and adjust our pickup time accordingly at no extra charge. Your chauffeur will wait for you, regardless of the delays. We include a complimentary waiting time of 30 minutes for international flights and 15 minutes for domestic flights. We may charge you for additional parking charges to cover direct costs during the wait.
Q6: Do you provide corporate accounts?
- A: Yes, we offer corporate accounts with competitive rates, monthly invoicing, and detailed journey reports. We can customize our service to meet your company’s specific requirements and compliance needs.
Q7: What’s included in the price?
- A: There are no hidden costs – the price we quote is the price you pay. Our prices are all-inclusive, covering fuel, insurance, standard waiting time of 15 minutes (this varies for flight arrival pick-ups), parking fees (shown separately for transparency). For London pickups, we also show Congestion Charge fees separately.
Q8: How far in advance should I book?
- A: While we recommend booking at least 48 hours in advance to ensure availability, we understand that plans can change suddenly. We’ll always try to accommodate last-minute bookings when possible.
Q9: What makes your service different from standard taxi services?
- A: We offer a premium, chauffeur-driven experience focused on comfort, reliability, and personal service. Our chauffeur is professionally trained, our vehicle is luxury-class, and we provide consistent, high-quality service with attention to detail personalized around your needs.
Q10: What if I need to cancel or modify my booking?
- A: We understand plans can change. Cancellations made with more than 48 hours’ notice are free of charge. For modifications, we’ll do our best to accommodate your changes and will always be transparent about any potential adjustments to the fare.
Q11: What happens if I’m traveling with extra luggage or special items?
- A: Our SUVs comfortably accommodate 3 large suitcases plus hand luggage. For additional luggage or special items (golf clubs, ski equipment, etc.), please let us know when booking. We can either arrange for a larger vehicle or ensure optimal storage configuration. There’s no extra charge for standard luggage handling.
Q12: How do you handle early morning meetings or dawn flights?
- A: We operate 24/7 and regularly handle early departures. For morning flights or meetings, we factor in traffic patterns and potential delays to ensure you arrive on time. Your chauffeur will arrive 15 minutes early, regardless of the hour. We can even schedule a courtesy wake-up call if requested.
Q13: What if I need multiple stops during my journey?
- A: We’re happy to accommodate multiple stops during your journey – whether it’s collecting colleagues, stopping for meetings, or running errands. Additional stops can be pre-arranged during booking or added during the journey (subject to availability). Each stop is charged at a transparent rate, which we’ll discuss when booking.
Q14: How do you handle group corporate travel or team events?
- A: For corporate teams or group events, we can coordinate multiple vehicles or arrange larger capacity vehicles through our trusted partners. We provide:
- Synchronized pickup times
- Consistent high-quality service across all vehicles
- Single point of contact for coordination
- Consolidated billing for corporate accounts
- Real-time updates to passengers
Q15: What happens in case of severe weather or exceptional circumstances?
- A: We maintain proactive communication during challenging conditions:
- Monitor weather forecasts and adjust departure times if needed
- Provide updates about potential delays or route changes
- Use alternative routes when necessary
- Keep you informed via text/call about any changes
- Have contingency plans for vehicle issues or emergencies